A guest CRM is a cenrtal database with references to all guests on a user account.
Important:
  • Guests must remain in the CRM even if the listing their booking was on has been removed. Presumably we'd provide a reference to any bookings a guest has reserved, and if the listing (and hence the booking is removed) we'd reference that.
Alternatively, we may need to consider handling bookings different and always storing bookings even if a listing is removed.
  • Multiple bookings by the guest are displayed on the Guest CRM page.
  • When creating a new booking users can autofill based on Guest CRM
Created by Vince Breslin