UNACCEPETABLE
closed
A
Alessandro N
You guys have no customer service on the weekend and none is helping me... as always the connection with booking.com doesnt work and i will have probably this throughout the the weekend!! I will move to guesty asap
Dan Kavanagh
closed
S
Scott Robinson
Vince Breslin any concern or help here? The complete elimination of weekend customer service is really hurting our businesses.
M
Mikael Rangnitt
This is a big issue and deteriorated after AirDnA took over. Very important not to loose your Customers.
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Bower + Kip
I agree, customer service and response time has become a big problem. Especially when there is an urgent issue and you can’t get anyone to help. I’m especially concerned of issues that take weeks to months, without any real resolution. We are definitely considering other options.
E
Erick garcia
I used Guesty for Hosts (formerly YourPorter - which was great!) and got ruined after Guesty bought it. Lots of bugs and customer service was non-existent. I feared the same would happen to Uplisting, and it seems to be going down the same road...
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Lisa Scott
Erick garcia We are having the same problem and are considering switching channel managers also.
a
asnan
We have only been with uplisting a few months, but already we have had huge issues with the support function. There is literally no support available and it constantly feels like i am getting AI responses!
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Carmen Vargas
Hi all, I need a platform that syncs with Vrbo, booking.com, airbnb, google And has a direct booking page for each house. Uplisting does that but I too am not getting bookings synced and am at risk of double booking often.
Woukd you reccomend a platform that syncs with the above and has direct booking too pleaaaase?
Thanks so much, it’s good to have options!
H
Hamish Douglas
In case anyone is reading this from Uplisting or AirDNA I can only agree with this. I have been a customer for 1 1/2 years and am now looking to move before I'm faced with a major issue. The customer support has never been great, but has some how got worse, much much worse
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Hilda Darboh
I left and went to Zeevou
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Scott Robinson
Everything has become worse since AirDna took over.
M
Mark Charrington
Scott Robinsonagree
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