Automated upsells
in progress
V
Vincent Breslin
We can create and charge for manual upsells on Uplisting. However, we should offer upsells to guests so they can select and pay for upsells on the guest booking confirmation page.
Created by Vince Breslin
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Nathan Welton
Excited for this Jordon Myers and Vince Breslin. It would be awesome to have "required" upsells here... like a damage waiver that is pre-ticked and can't be un-ticked. Right now there's no effective way to sell damage waivers aside from baking it into the nightly rate... and on Airbnb we use aircover so don't need a damage waiver, and adding it to Airbnb bookings then makes Airbnb rates get too high
Jordon Myers
We will soon be shipping this feature into a Private Beta for further testing and refinement before releasing it to the entire user base.
If you're interested in joining the early beta group: https://docs.google.com/forms/d/e/1FAIpQLSebM82mnjgK-230LRLNngh_YpZJHf1-yBz6aG8CYoYruKh02A/viewform
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Brian mcguire
100%
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Michelle Davis
Hoping this gets resolved soon. We want to be able to charge X for cleaning fee and Y for a management fee. Right now when broke apart this only goes to airbnb. So we are forced to make our cleaning fee the full X which is high. Would love to see where we can make it automatically required for them to pay.
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Josh Megson
Hi Vince Breslin, any more updates on this? Looking forward to it's release!!
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Lisa Scott
Great! Please notify us when we can use this and how to set up upsell rules.
E
Elam King
I am hoping this will be customizable on the property level . We have anything from a 2 bedroom to a 9 bedroom so the same price doesn’t make sense
Vince Breslin
Elam King: Yes, it is.
E
Elam King
Vince Breslin: will it be tied together with property attributes?
Vince Breslin
in progress
We have made good progress with automated upsells.
Initially, we have focused on early check-in and late check-out as these are the most popular requests. You can create multiple upsell rules, and those upsells will be available for your guest to purchase on the guest booking confirmation page.
You can set the upsell as "instant book" or "request".
You will see all upsell orders on an order page which you can view, accept, etc.
F
Family Elwes
Vince Breslin: Hi Vince - can I access this feature already? We sell £5000+ upsells a month, via our 11 listings - I would love to access this feature as soon as possible to take the manual work off.
Vince Breslin
Family Elwes: not yet. Most of the back-end work is done but front-end is still WIP.
I will share your info with our product lead so you can be part of the early release.
Mark Petrillo
Vince Breslin: Surely Pet Fees would be the #1 request, right? Maybe instead of hard coding options, it could be completely customizable by the user?
Vince Breslin
Mark Petrillo: the top requests are early check-in, late check-out and extended stays. The feedback we got was these are high value upsells that are a pain to manage.
These must have an element of hard coding as they're a little more complex based on arrival times and check-in dates.
Completely customizable upsells are on the roadmap too.
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Family Elwes
Mark Petrillo: I agree with this as our upsells are unique to our property (we have a spa/archery lessons and all sorts)
Mark Petrillo
Vince Breslin: Makes sense. I figured pet fees (any flat rate per stay item) would be easiest to implement, especially pet fees that are.alrrady built into the system and just need to be added to the registration form. I understand adjusting check in times is a lot more complex. Looking forward to when this is done as we lose a lot of money by people bringing pets and never paying for them, since there is no easy way for them to do so.
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Azeem Mhar
Family Elwes: out of interest what type of things are you upselling?
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Family Elwes
Azeem Mhar: Spa/catering/activities/food items/gifts/catering services...
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Meghan Walsh
What Is really needed is a place were you can view all outstanding upsells that need to be processed or reservations that haven't been paid because their payment method failed. For example, I had a guest extend their reservation, I was not aware that their credit card had insufficient funds to cover the additional days. It took me a month to learn of this because their is nowhere to see consolidated failed payments or missed upsell charges. I also agree that allowing guests to add their own upsells upon booking is paramount. I would say this should be a priority for Uplisting to add. I have several dozen reservations per month and it is impossible to go into every reservation to look for missed upsells. There needs to be a payments tab for this purpose.
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Family Elwes
Yes please! This would be a huge win for hosts - cut out all the manual admin of speaking to guests "would you like a cot/are you travelling with a pet?" and allow guests to part with cash during the booking process (when they are most likely to purchase upsells). We have hot tubs and spas, and generate as much revenue per annum in upsells, as we do for our accommodation - so this would be a huge win. We're talking £60k/year, so this isn't a small feature request, but rather a massive money spinner...
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