Ensure deposit credit card matches guest identity
D
Dale Fox
We have had a number of chargebacks because it is currently possible for a guest to put in a credit card belonging to a friend/spouse/etc for the security deposit. When we charge against that, the card owner can state they didn't sign the guest agreement and aren't responsible for the charges. Is there a way to check either zip code / name / address for the deposit card to ensure it matches the primary reservation holder?
A
Alvaro Delboy
Chargebacks are a huge issue with the Uplsiting checkout and we have lost thousands of dollars because of it.
Even with the Radar rules on, most of the times 3D Secure is not even required and we have been liable for the chargeback.
If Uplisting updates their checkout with the new Stripe checkout we could opt-in Stripe 100% chargeback protection.