Native Vrbo inbox integration (like Airbnb and Booking.com)
complete
E
Eugene White
The messaging with VRBO seems to send a guest an email and not use the in app / site messaging like it does with airb&b. Your domain is also flagged for spam by reputation and almost every single email goes to spam. Literally 8 out of 10 communications with VRBO guests, they always end up missing all instructions and communications. Then they get to checkin and ask where the details are, and we have to go direct them to the email they should have gotten.
Instead of a messaging thread of quick question and answer with history, guest also gets individual emails with no context and is very confusing. When we send them links, they can’t click on them either.
3/4 of our guests that have issues or questions are all related to VRBO communications and this email system sent to spam instead of messaging makes it very high maintenance. I’ve questions turning off everything and going back to single platform on ABB due to this communication complexity. The ABB bookings are almost all zero touch for people to come / go at will if you automate everything. Please fix this as this would be HUGE improvement for our effort / time investment for managing your integration platform. VRBO bookings huge pain in arse on this system.
Vince Breslin
closed
It's been a few years, 1277 customer support tickets, and countless nudges to our Vrbo account manager, but Vrbo has finally answered our prayers and now Uplisting is amongst the first to offer native Vrbo inbox guest and host message syncing.
Read more on the link below:
https://www.uplisting.io/blog/native-vrbo-inbox-message-syncing-is-here
Vince Breslin
complete
Vince Breslin
closed
It's been a few years, 1277 customer support tickets, and countless nudges to our Vrbo account manager, but Vrbo has finally answered our prayers and now Uplisting is amongst the first to offer native Vrbo inbox guest and host message syncing.
Read more on the link below:
L
Lime Anchor
Is there anything we need to turn on on our side or will this work automagically?
Vince Breslin
Lime Anchor: all automatic!
Vince Breslin
Exciting update! On Monday we released an integration with the brand new Vrbo native messaging system. We've been waiting years for this!
Initially we can only display native message threads for bookings made via enquiries (created since the release on Monday). All other bookings will continue via email.
This is a Vrbo limitation but we are expecting them to release an update so we can support all bookings in the next week or so. We are one of the few providers on this initial pilot with Vrbo so are ahead of the curve.
We will post an update once we have access to native message threads for the majority of Vrbo bookings.
Vince Breslin
Merged in a post:
Inbox to be able to work VRBO Inquiries
C
Charles Aunger
Inbox to be able to work VRBO Inquiries
Vince Breslin
in progress
A positive update! We are part of a small pilot of software providers integrating into a new Vrbo messaging API. We have started development and will keep you up to date.
No timeline yet, but it's is a priority. If nothing else it will save us from 1000 customer support tickets a month :)
Vince Breslin
A positive update! We are part of a small pilot of software providers integrating into a new Vrbo messaging API. We have started development and will keep you up to date.
No timeline yet, but it's is a priority. If nothing else it will save us from 1000 customer support tickets a month :)
M
Maria Iosue
Hi Vince,
In reference to the comment from Florida Furnished Living. Guesty for Pros also offers that service and they announce themselves as an Elite 2022 Vrbo Connectivity Partner. I believe you have a superior product than they do but having to handle all Vrbo communications outside your platform really creates a mayor disadvantage.Please keep hounding Vrbo relentlesly for a solution to this issue.
Thank you so much!
P
Pamela Goodchild
YES!
Vince Breslin
I asked for an update from Vrbo on the upcoming messaging integration. They responded with:
"Hey Vince, specs are about to be released. Piloting phase should begin soon. Don't worry, as promised I have put you forward".
Hopefully not too long now!
E
Eugene White
Vince Breslin: Awesome! Yes, (as IT guy by day job), we understand integration and API's only work if you have a co-operative partner / developers on both ends. and VRBO is about 10 development years behind AirB&B. Their entire site / usability is terrible. Just operationally on guest MGMT & communication, this is the source of much pain. Please do keep pushing :) Thank You much !
Vince Breslin
Eugene White: thanks for understanding!
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