Guest welcome guide
planned
C
Charles Aunger
Ability to send a digital welcome guide and home information back customized to the guest or party that booked. Something like touchstay.
Make the guide work for each home variable for each home, some general for all homes from the owner or management company and then a custom welcome letter.
This is getting more and more important as faq and information changing a lot.
E
Eugene White
As this is planned, a guidebook should also have recommended restaurants and activities in the area.
P
PNW Home Buying Inc. / Pascha Naderi-Nejad
It would be great if there was a customizable, digital, welcome book template. I'm currently looking for one. Thanks
Vince Breslin
Our intention is to provide an additional page/area on our existing guest booking confirmation page. What information would you like to display here?
Examples:
- wifi name and pass
- check in and out times
- address
O
Ollie Whitehouse
Vince Breslin: We had a trial with Duve and they have quite a good layout. You can add your own customisable sections, videos, documents, images etc.
It would also be good to have a section where the key safe/remotelock/collection code only appears based on the trigger & rules for the listing.
B
Beatrice McBride
Check-in instructions with photos (similar to how check-in instructions appear on Airb). Make it only visible to guests when they've done X, Y, Z of the check-in procedure through Uplisting, based on the triggers.
M
Melanie son
Vince Breslin: In addition to above, I'd like it to be dynamic to include lock code, ie integrate with remotelock with specific check-in/check-out time. The added bonus would be to integrate with tour services for increased revenue.
Make it so that guest can easily access the guidebook and not have to download an app. I don't find the map feature to be helpful for guest.
D
Don Jeevy
Vince Breslin: I was using Charge Automation before Uplisting and I think their guest portal was done very well so be sure to check that out for some inspiration. It has a welcome letter, check-in details, parking instructions, WiFi details, appliance instructions, entertainment and leisure information, upsells, FAQs etc. And also allowed them to do a live chat with the hosts (integrate with unified inbox?).
Hope this helps!
Vince Breslin
planned
F
Family Elwes
Vince Breslin: This is a great feature - and would really help guests from external booking platforms feel less disoriented about checking in online via Uplisting (filling out contact details, paying their security deposit and signing a rental agreement) - as Uplisting isn’t the website that they have booked on. (I often receive confused messages from booking.com guests about our Uplisting online checkin pages).
It would be a seamless experience if the unique URL created for the above reasons, transformed into a page, or had an additional section appear, with checkin information on it. So that the URL remains useful to the guest 🙏🏽
Ideally it would include checkin times, codes, instructions (where hosts can add free-form descriptions and a photo or two like on Airbnb’s checkin assistant).
As each property is unique and has its own quirks - I would be worried that your above suggestions of set fields (checkin code/Wi-Fi etc) as they could be too restrictive…
Overall this feature would remove the need to send countless automated emails to guests (which they don’t enjoy receiving) - so it could be a great guest experience.
M
Melanie son
Family Elwes: Yes, I currently use a different PMS that offers this guidebook feature and it has been a very smooth check-in process and eliminates all the message clutter. This is my top must have feature. There are options out there for a digital guidebook but most are static pages and not automated.
All I would need to do is automate the guidebook link, which has all the details for their stay.