{check_in_time} and {check_out_time} tags should insert up to date times in the message
O
Olly Balmer
Guest received a message saying that check-in time was from 4:00. Host received an angry message from guest because guest had paid for an early check-in at 12. Host checks the booking and sees that they had changed the check-in time to 12. Uplisting receives angry message from host because the message sent to the guest had a {check_in_time} tag in, which inserted inaccurate information in message that the guest received.
Uplisting support confirmed that: "if you updated the booking with details like checkout time, best to send it manually. As the automated message captures the initial information when the booking was created."
I don't quite see the point of having a message tag insert content into a guest message that may be out of date, nor do I see the point of having to send some messages manually, so my request is to have message tags that insert the
current
value of the booking check-in and check-out time, as at the point in time that the message is sent to the guest.O
Olly Balmer
Update - it seems that I was given misleading information by one of the Uplisting support people - which was later corrected to confirm that {check_in_time} and {check_out_time} reflect the default check-in and check-out times set on the listing. For booking-specific times, the {arrival_time} and {departure_time} tags should be used instead.
Therefore this feature request can be closed, as this was due to a user misunderstanding (and also confusing to some of the Uplisting support team as well....).
The whole issue could have been avoided however with suitable message tag descriptions available in the User Interface, so I will raise a different feature request - see https://uplisting.canny.io/feature-requests/p/descriptions-for-message-tags