Hi, I’d like to propose a feature that could greatly enhance the guest experience and streamline communication for hosts: an automated confirmation message triggered upon successful upsell purchase (e.g., early check-in, late check-out, parking, etc.). We’ve noticed a recurring pattern where guests complete an upsell but still reach out to confirm whether it was successful. This has led to repetitive back-and-forth messages, which could easily be avoided with a simple automated confirmation—similar to how the booking confirmation works. Proposed Feature: Trigger: Guest completes an upsell through the provided link or platform. Action: Automatically send a customisable message (via email or message thread) confirming the purchase and any next steps (e.g., “Your early check-in at 1 PM has been confirmed. You may arrive any time after 1 PM using the check-in instructions provided.”). Benefits: Reduces redundant communication and guest confusion Increases confidence in the system and professionalism of the brand Saves time for hosts and support teams We believe this would be a valuable addition to the upsell system and hope it can be considered for development. Thank you for the continued support and for building such a strong platform.
